Customer Service
Delivery Policy
- Shipping
- Unfortunately, due to heavy weight and size, a small number of our products are excluded from this offer, including Highbay products, LED Achitectural, panels and large fluorescent tubes. This information will appear in your cart if you have selected any of the excluded products.
- Unfortunately, this offer also excludes shipping to some remote areas, including NT postcodes 0800-0886, WA postcodes 6215-6799 and QLD postcodes 4309-4499 and 4580-4999.
- Delivery
- All online payments are secured through SSL Digital Certificates and Paypal online security.
- We are unable to deliver to PO boxes or mail lockers.
- For any orders where delivery is to Islands or remote areas; NT postcodes 0800-0886, WA postcodes 6215-6799 and QLD postcodes 4309-4499 and 4580-4999, please order contact via sales@lightonline.com.au or phone us on 03 9819 1777 to ensure you receive the best shipping price.
- Unfortunately, we cannot deliver fluorescent tubes to remote locations due to the delicate nature of the products and a high chance of breakage.
- Free Pickup (Hawthorn, VIC)
- Order online and pickup free from our Melbourne showroom. If you have selected this option, you will receive a call from the GMT team to confirm when your order is available for pickup.
- Showroom address is 1-7 Thomas Street, Hawthorn, VIC 3122
- Pickup available Monday to Friday, 8:30am to 5pm.
- International Buyers
- We are more than happy to do business overseas. Since the freight costs can vary, all international orders must be placed over the phone at 03 9819 1777 to ensure you receive the best shipping price. To expedite your ordering process, please prepare the product code of the item(s) you wish to purchase before you call, or email us at support@lightonline.com.au.
Return Policy
- Details of our returns policy
- If you think a product is faulty, please contact support@gmtlighting.com.au within 14 days of receiving the product, and our team will assist you with organising to return the product. We are unable to accept returns after 14 days.
- Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within a reasonable period from the time of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
- Please include all original packaging and with the product being returned. Any items returned without original packaging are not eligible for refunds.
- All returns are at the expense of the sender.
- Returns must be authorised by GMT staff; if the reason for returns is invalid we will not be able to issue a refund
- All returns must be directed through GMT Customer Service. Please do not return or post items before obtaining authorisation from GMT staff - if you do, there is a risk that your returned item may not be identifiable and your returns may not be accepted.
- Where goods are returned for other reasons, a 25% restocking fee will apply.
- What is a Store Credit Voucher/Replacement?
- Store Credit Voucher/Replacement can be redeemed for purchases in store through GMT Lighting in case you change your mind or you made a wrong purchase.
- How to get Store Credit Voucher?
- Store Credit Voucher/Replacement is given by GMT Customer Services instead of cash refund
- How to use Store Credit?
- 1. Any Store Credit Voucher/Replacement requested by customers can be redeemed only if the customer has a valid GMT Lighting receipt within 14 days of purchasing the product.
- 2.Store Credit Voucher can be used as cash to shop GMT Lighting products. Your store credit voucher is the same as cash. You can use it in conjunction with other special offers and discounts or promotional sales that may be offered.
- Store credit cannot be redeemed for cash. The store voucher is only valid for One Year after the purchase date.
Privacy Policy
- Australian Privacy Act 1988
- LightOnline is a retailer, which trades utilising the web through its websites and in stores around Australia.
- Further Information about us can be obtained by contacting us during normal business hours on:
- Phone: 03 9819 1777 or by
- Fax: 03 9819 1851 or by
- E-mail: webmaster@lightonline.com.au
- LightOnline acknowledges and is committed to protecting your privacy. We will collect, use and disclose and hold personal information in accordance with the Privacy Act 1998 ("the Act"). We will let you know:
- When we collect information about you; and
- What information we collect and hold about you and why we collect such information; and
- How that information is used by the organizations and us, or types of organizations that the information would usually be disclosed to; and
- If the law requires the collection of such information; and
- The consequences, if any, of you not disclosing such information; and
- That you can access such information and how you can access such information; and
- How you can correct such information if it is not correct.
- Collection of personal information
- LightOnline does not collect personal information unless it is necessary for us to carry out our functions and activities as a retailer. We only collect such information by lawful and fair means and unobtrusive ways. You may provide us with personal information about yourself or others each time you contact us by phone, fax, letter or email. We need to use this information to provide you with our services and/or products. This information will be used and managed as follows:
- Disclosure of personal information and marketing
- We will use and disclose your personal information for the primary purposes of our business as a retailer or a purpose related to our primary purpose such as marketing, where you consent to such disclosure or such disclosure is permitted by the Act. In addition we use such information to market to you products and services offered by LightOnline unless you have indicated that you do not wish to obtain such marketing offers or material. Such a request can be made to us. We will in such circumstances only use the personal information provided for the sole purpose of providing the service you have requested.
- LightOnline may utilise the services of contractors from time to time for the purposes of marketing and undertaking services as promoted by LightOnline. Your personal information will be provided to these businesses to ensure that our services are marketed to you or to enable a service to be provided to you.
- We will not otherwise provide your personal information to a third party without your approval.
- Security and access of personal information
- The personal information you have provided to us will be kept confidential and secure and will not be accessible for unauthorised use, amendment or disclosure. Only LightOnline staff that have been trained on our privacy policy will have access to such information. You are able to access the personal information we hold about you at any time by contacting our Privacy Officer by phone, fax or e-mail.
- Ensuring accuracy of the personal information we hold
- We will reasonably attempt to ensure that the personal information we hold about you is accurate, up to date and complete. To assist us to do this please provide us with the correct information and inform us if your details have changed. This can be done by providing us with details of any changes to your information by fax or e-mail. If we deny you access or deny a request for correction, we will provide you with reasons why we have denied you access or corrected such information in the circumstances.
- LightOnline Privacy Policy
- Due to the importance of your privacy, our privacy policy will be reviewed and monitored regularly. A copy is available by contacting us.
- LightOnline Privacy Complaint Process
- If you are concerned with the way LightOnline has handled your personal information, please contact us with your complaint. We will make available to you a privacy complaint form, which you will be required to complete and return to us. This will ensure the prompt investigation of your complaint. If we have not appropriately handled your personal information, we will take steps to remedy your concerns promptly.
